Support Page

Z Shop Support

Need help with Z Shop?

Our team is here to assist.

Common Topics

  • Connecting Shopify

  • Syncing products

  • Installing the Zoom app

  • Managing subscriptions

  • Troubleshooting product visibility

  • Order reporting questions

Contact Support

Email:

team@joinzshop.com

We typically respond within one business day.

Frequently Asked Questions

Everything you need to know about using Z Shop

  • Yes. Z Shop connects directly to your Shopify store to sync products, inventory, pricing, and orders. A Shopify account is required to sell products with Z Shop.

  • Z Shop includes a 14-day free trial and costs $19/month thereafter through Shopify billing. There are no usage fees, transaction fees, or charges for meeting attendees.

  • After downloading Z Shop from the Zoom App Marketplace, click "I'm a Presenter", enter your Shopify store name, and authorize the connection using your Shopify login credentials.

  • Yes. Attendees must install Z Shop to browse products and place orders during a meeting. Presenters can click the blue Share button at the top of the app to send attendees a download prompt (recommended), or attendees can click the Apps button in Zoom (click “more” at the bottom of the Zoom window and then “apps”), search for "Z Shop," and install it manually.

  • Yes. Z Shop is available on mobile devices. Due to Zoom platform requirements, mobile shoppers can choose to have their cart link sent by text message or email to complete their purchase.

  • No. Z Shop is currently available only through the Zoom desktop and mobile applications and cannot be accessed through browser-based Zoom meetings.

  • No. Customers can browse products and place orders without having a Shopify account.

  • Yes. By creating showcases, presenters can control which products are displayed and featured during each Zoom meeting.

  • Yes. Product information, pricing, and inventory are synced directly from Shopify, helping ensure attendees see up-to-date information.

  • Yes. Z Shop includes reporting tools that help sellers track sales performance across products and meetings.

Can I connect Shopify to Zoom?

Yes. Z Shop connects Shopify with Zoom, allowing merchants to showcase products, accept orders, and track sales during Zoom meetings.

Does Zoom support live commerce?

Zoom does not offer native live commerce functionality. Z Shop adds live shopping capabilities to Zoom by connecting your Shopify store to your meetings.

How do I sell Shopify products during Zoom meetings?

The easiest way to sell Shopify products during Zoom meetings is to connect your Shopify store with Z Shop. Once connected, you can showcase products, share your catalog with attendees, and allow customers to browse products and place orders while you present. Real-time sales notifications and built-in reporting help you track performance and engage with customers throughout the meeting.